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Video instructions and help with filling out and completing directv customer service
Welcome now that you've ordered DirecTV service you'll get professional installation by a certified technician on the day of your appointment the technician will arrive at your home within a specified timeframe you'll receive a call that your technician is on the way also please make sure an authorized adult over 18 years old is home and that all your TVs are accessible for the optimal DIRECTV video experience your phone and/or internet service should be activated prior to your installation appointment if you're getting additional AT&T services installed your technician will activate them during the appointment just a friendly reminder the actual installation work may extend beyond the appointment window depending on your individual order this typically ranges from two to five hours after the technician arrives to your home if you're installing additional services beyond DIRECTV video service please allow up to eight hours first the technician does an interior and exterior site survey to determine the optimal placement of the DirecTV dish and the routing of the cables the technician then takes into account future tree growth and new construction that may block the dish DirecTV dishes need a clear view to the southern sky for optimal reception then the technician will meet with you to discuss the installation plan and to answer any questions the technician will install the DirecTV Dish route the cables and connect each TV to a DirecTV receiver the DirecTV Dish is typically installed on the side of your house or near the roof line but there are other solutions for special circumstances in order for you to receive the best reception the technician will determine the hardware you'll need for your location based on the programming package you've previously selected some customers may need other customized work which may involve additional fees that the technician will disclose during the installation the technician will verify that all your TVs are receiving your Direct TV programming and show you how to use the remote control for your DirecTV system the technician will also pryou with a Tips & Tricks user guide which illustrates the features of your new DirecTV service finally when the work is completed the technician will clean up any packaging left behind in your home after the technician leaves your home you may receive a customer satisfaction follow up call to help prus with important feedback now you can start enjoying the best entertainment experience anywhere you.