Tonight, a Pinellas County family experienced destructive consequences in their quest to save on cable and internet. The Thompson family decided to switch to DISH Network for a better price than their previous provider, DirecTV. However, things took a turn for the worse when the installer accidentally fell through their ceiling. Bob Thompson, a resident of Largo, was left shocked by the incident. He recalls telling the installer that the duck was over there, but before he knew it, pieces of sheetrock were falling on him, hitting his head and shoulder. The technician's legs were left dangling through the hole in Bob's ceiling. As a retired Air Force captain, Bob promptly contacted Dish Network to request payment for the repairs to his home. However, despite making repeated calls about the damaged roof and ceiling, Bob never received a response from the company. The only time Dish Network contacted him was to ask if he still wanted the installation completed. Frustrated with the lack of communication, Bob reached out to Jackie Calloway from the news station to intervene. After Jackie contacted Dish Network's corporate offices and shared pictures of the damaged ceiling, the company finally began taking action. They assured Jackie that they would address the issue to the customer's satisfaction and expressed gratitude for her involvement. Eventually, Dish Network paid the $2,200 repair bill after several weeks of back and forth discussions. Jackie Calloway managed to resolve the matter for the Thompson family, proving once again that she is dedicated to taking action for viewers.
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